Terms of service

Effective 11 October 2026

These are the terms between GoReceptionist Ltd and the businesses that use our AI phone receptionist. They’re written in plain English on purpose: if anything here is unclear, that’s our fault, and we’d like to know. Email info@goreceptionist.co.uk. By creating an account you agree to these terms. GoReceptionist is a service for businesses: you’re signing up on behalf of your business, not as a private individual.

What GoReceptionist is, and isn’t

GoReceptionist answers your business phone line with an AI receptionist. It greets callers, takes messages, and, if you connect your Google Calendar, offers appointment times and books jobs in. It can also answer callers’ questions using the business facts you give it, such as your prices, the areas you cover or your working hours. You see every call in your dashboard, with its transcript and summary where there is one, and you can play a call’s recording there for about 14 days after the call.

It is not a human

Your receptionist is artificial intelligence from start to finish. It handles most calls well, but like any AI it can make mistakes: it can mishear a name or a phone number, misunderstand what a caller wants, or write a summary that misses something. We work constantly to make it better, but we can’t promise it will never get something wrong. Please treat messages and bookings the way you’d treat notes taken by a brand-new employee: check the details that matter before you act on them. The full transcript of every call stays in your dashboard, so you can go back over the conversation.

It is not an emergency line

The receptionist must never be anyone’s route to emergency help. If your business could receive genuinely urgent calls (a gas leak, a flood, a vulnerable person), make sure your callers have a way to reach a human or the emergency services. Don’t rely on the receptionist to triage an emergency.

It is new, and still being built

GoReceptionist is a new service and we’re still building it. In software terms, it’s in beta. Some parts of it haven’t yet had much use by real businesses. Two things follow, and you should know both before you rely on it.

First, it will change. We may change how a feature works, add new ones, or take one away. When a change is significant (a feature being taken away, or something working differently in a way you’d need to know about to run your business), we’ll email you at your account email: before it happens if the change is our choice, and as soon as we can if it’s forced on us (a provider changing something without warning, say, or our having to switch something off to fix a fault). Changes to what you pay, and significant changes to these terms, keep their own rule (at least 30 days’ notice by email), and nothing here shortens it. There’s no minimum term, so if a change doesn’t suit you, you can cancel (see “Cancelling” below).

Second, it won’t always work as intended. New software has faults that only real use finds: an email that doesn’t arrive, a page in your dashboard that shows the wrong thing. That’s on top of the AI’s own mistakes (above) and problems at the companies we depend on (below); this is about our own software being young. When something isn’t working, tell us at info@goreceptionist.co.uk. We can only fix what we know about.

This is a warning, not an escape clause. It doesn’t take away anything we owe you under the rest of these terms, including “Our liability” below, and it doesn’t loosen anything in our privacy policy or data processing agreement.

Your account

• Give us accurate details when you sign up, and keep them up to date.
• If you give your receptionist facts about your business to tell callers, such as prices, areas or working hours, you're responsible for keeping them accurate and up to date. It repeats them to callers as you wrote them.
• Keep your password to yourself. Anything done while logged in to your account is your responsibility, so tell us straight away if you think someone else has access.
• One account serves one business. If you run several businesses, talk to us.

Your phone number and the regulatory registration

When you sign up, we set up a UK phone number for your receptionist. UK numbering rules require the business behind a number to be registered and verified, so we ask you for your registered business details and submit them for approval.

• You must give accurate business details. The registration is checked against official records; wrong or incomplete details mean delays, rejection, or, if a registration is refused and can’t be fixed, a number being withdrawn by the carrier. That’s their rule, not ours, and we can’t override it.
• Your number stays live for as long as your registration remains valid and your subscription is active.
• The number is allocated to your service while you subscribe. It isn't sold to you outright, and it can't be transferred to you or moved to another provider. When your service ends, the number is released.

Call recording and the announcement

Every call your receptionist answers is recorded and transcribed. That’s how you get your messages, and it’s a core part of the service. At the start of every call, the receptionist tells the caller: “Please note, this call may be recorded for quality and training purposes.”

• The announcement stays. You must not remove it, work around it, or ask us to remove it. It’s how callers are told they’re being recorded, and the service can’t lawfully run without it. If you ask us to switch it off, we’ll say no.
• Beyond the announcement, telling your callers about recording is your responsibility as the business they're calling, for example in your own privacy notice, or wherever you advertise the number. Our privacy policy explains what happens to call data, and you're welcome to link to it.

Payment

• GoReceptionist costs £79 per month, which includes 200 minutes of receptionist call time each month.
• We're not currently VAT registered, so no VAT is added: £79 is the whole amount.
• It's a rolling monthly subscription. There's no minimum term, no setup fee, and you can cancel at any time from your dashboard (see the next section).
• Payment is by card through Stripe, our payment provider. Your card details go directly to Stripe and never touch our servers.
• If we ever change the price, we'll email you at least 30 days before it takes effect, so you can cancel first if you don't want to pay it.
• If a payment fails and stays unpaid, we may end the service.

Included minutes

Cancelling, and what happens next

You cancel yourself, whenever you like, from your dashboard. The billing link there opens a secure page run by Stripe, our payment provider, and cancelling takes a couple of clicks. There’s no fee and no notice period, and you don’t need to give a reason.

Cancelling stops your next payment. It doesn’t cut you off. Your receptionist keeps answering until the end of the month you’ve already paid for, and your dashboard shows the exact date. If you change your mind before that date, undo the cancellation on the same Stripe page and everything carries on as before.

No refunds for cancelling

We don’t give refunds when you cancel. You’ve paid for the month, and you keep your receptionist to the end of it: cancel on day 3 and it runs until the month is up; cancel on the last day and it ends that day. That applies to your first month too. The date that matters is your renewal date, shown on the usage meter in your dashboard: cancel before it and you’re never charged again; cancel after it and you’ve paid for one more month, which you keep.

When the service ends

• On your end date your receptionist stops answering and your GoReceptionist number is released back to the phone network. This happens automatically. We can't hold a number back, transfer it to you, or get it back once it has gone, and it may eventually be given to someone else.
• If you divert your existing business line to your receptionist, switch the divert off before your end date. Otherwise callers will reach a dead number. The instructions are on the forwarding page of your dashboard, which is only there while your receptionist is live.
• Your dashboard stops showing your call history on your end date. Your own copies are the summary and transcript emails we send you after each call. Keep any you need. Once we've deleted our records, they can't be brought back.
• Within 7 days of your end date we delete your call records (transcripts, summaries and your callers' numbers) and the caller details on your bookings from our database. A person does this, following a written procedure; our system alerts us when your service ends so it isn't missed.
• Call recordings were never stored by us. They sit with our voice provider. For calls from your last 14 days, we ask the provider to delete the recording, transcript and summary it holds. Its delete removes those, but leaves behind a log entry for each call that still contains the caller's phone number; we can't remove that ourselves. Calls older than about 14 days are already out of reach: the provider stops making them available, to us as well as to you, and we can't confirm whether it has destroyed them.
• If you connected Google Calendar, we withdraw our access and delete the stored connection token within the same 7 days. You can also remove our access yourself at any moment, at myaccount.google.com/permissions. Your calendar and everything in it, including appointments your receptionist booked, are untouched: they were always yours, not ours.
• Your login, the business details you gave us at setup, the record that you accepted these terms, any business registration details you submitted for your number, and the record of your subscription all stay on your account. We don't delete accounts automatically. If you want your account deleted, email us from your account email: deleting it removes all of those with it.
• Some records aren't ours to delete: Stripe keeps payment and invoice records, and our phone number provider keeps the business registration details you submitted, each under their own legal obligations. We keep invoicing records for as long as tax law requires.

When we can end the service

• If you seriously break these terms, for example the acceptable-use rules below, we can end your service. We can't pause a service or switch it off for a while: ending it is the only thing we can do, and it's permanent. Your receptionist stops answering and your number is released, as described under "When the service ends" above. So unless it's urgent (something unlawful, or harm being done), we'll contact you first and give you a chance to put it right. If we end your service because you've seriously broken these terms, you don't get a refund for the rest of that month.
• If we ever close GoReceptionist down, we'll give you at least 30 days' notice and refund any time you've paid for but won't get.

Things we depend on

Running an AI receptionist takes several companies working together: the phone networks that carry calls, the AI providers that power the conversation, Google Calendar for bookings, and the infrastructure that hosts everything. They’re listed by name in our privacy policy.

Acceptable use

• Use the service only for lawful purposes. Don't use it for anything illegal, fraudulent, or deliberately misleading to callers.
• The service is for your own business. You must not resell it, white-label it, or pass it off as your own product. If you'd like to offer GoReceptionist to others, talk to us about it instead.
• Don't try to break it: no interfering with the service, probing its security, or overloading it on purpose.

If we believe the service is being used in a seriously harmful or unlawful way, we can end it immediately. That’s the one situation where we’ll act first and contact you second. We have no way to suspend a service while we look into something: ending it is all we can do, and it can’t be undone. Your number is released and can’t be got back (see “When the service ends”).

Your data, and your callers’ data

Everything about how personal data is handled lives in our privacy policy: what’s collected, who sees it, where it’s stored, and how long it’s kept. These terms don’t change any of it.

One thing worth stating plainly, because it affects your own legal responsibilities: for your callers’ personal data (their numbers, recordings, transcripts and messages), you are the data controller (they’re your callers, calling your business) and we process that data on your behalf to run your receptionist. For your own account details, we’re the controller. That means your business’s own privacy obligations to your callers still apply: the announcement and our privacy policy help you meet them, but they don’t replace them.

The formal version of that relationship is our data processing agreement, which forms part of these terms: agreeing to these terms is agreeing to it too. It sets out, in the Article 28 shape UK data protection law requires, exactly what we do with your callers’ data on your behalf and what we promise you about it.

Our liability

Nothing in these terms excludes what the law says can’t be excluded, including liability for death or personal injury caused by negligence, or for fraud. And nothing in these terms affects your callers’ rights under data protection law.

Changes to these terms

If we change these terms, we’ll update this page and the date at the top. For significant changes we’ll email account holders at least 30 days before they take effect, and if you don’t like a change, you can cancel before it applies. Carrying on using the service after a change takes effect means you accept it.

Governing law

Who we are: GoReceptionist Ltd, a company registered in England and Wales (company number 17228440), registered office: 94 Harbour Way, Folkestone, England, CT20 1NB. We operate www.goreceptionist.co.uk. Contact: info@goreceptionist.co.uk.